Additional Information

What types of services do you offer?

Starling Wellness offers virtual coaching, mind-body practices, and sound-based listening therapies designed to support emotional resilience, physical wellbeing, and nervous system regulation. Services include one-on-one coaching, group programs, and access to protocols like SSP, RRP, and the iLS Focus System.

What is recovery-informed?

“Recovery-informed” means that our services are designed with a deep understanding of the recovery journey, without being limited to or defined by it. At Starling Wellness, we recognize the unique challenges and strengths of individuals in recovery and their families. Our approach respects the experiences that shape recovery and supports healing, resilience, and personal growth. We do not provide clinical treatment or follow a specific recovery model.

Instead, we integrate recovery-aware practices such as trauma sensitivity, emotional regulation tools, and mindfulness into coaching and wellness support. We will discuss recovery as much as necessary to ensure your goals are in alignment with your values, needs, and current stage of life. This allows us to meet people where they are—whether they’re actively engaged in recovery, supporting a loved one, or simply seeking a more balanced and connected life.

What is recovery capital?  

Recovery capital refers to the internal and external resources that individuals can draw upon to initiate and sustain recovery from substance use disorders or other behavioral health challenges. It’s a holistic concept that recognizes recovery is not only about abstaining from substances; it also involves building a meaningful, connected, and stable life.

Who are these services for?

Our services are designed for people in recovery, their loved ones, and anyone seeking holistic support for stress, trauma, or lifestyle change. We work with professionals, caregivers, and individuals transitioning out of treatment who want flexible, non-clinical support.

Do I need to be in therapy to use these services?

No. Our services are not therapy and do not require a clinical diagnosis. They complement therapy or serve as a bridge for those looking for additional support on their health and wellness journey.

How are sessions delivered?

All services are delivered virtually. Listening therapies are accessed through a guided app experience, and coaching sessions are conducted via tele-services.

What is the difference between SSP, RRP, and the iLS Focus System?

• SSP (Safe and Sound Protocol) uses filtered music to help regulate the nervous system and improve emotional connection.
• RRP (Rest and Restore Protocol) uses acoustic rhythms to promote deep relaxation and support physiological recovery.
• iLS Focus System combines music and movement to improve brain-body integration, attention, and emotional regulation.

Can I use listening therapies on my own?

Listening therapies are guided by a certified provider to ensure safety and effectiveness. You will receive support and monitoring throughout the process, but will spend time listening on your own.

What are the contraindications for the listening therapies?

There are several conditions the listening therapies are not recommended for use with. Some of the identified conditions include uncontrolled seizures, active or severe tinnitus, active psychosis. Contact us to see if you are a candidate for the listening therapies. 

Do you offer refunds?

Due to the personalized and digital nature of our services, all sales are final. Please see our refund policy below for details.

Terms & Policies

Refund Policy

• All sales are final. We do not offer refunds or credits once payment has been made.
• If you experience technical issues accessing digital products or services, please contact us promptly for support.
• If you believe you received a defective product or service, notify us within 7 days of purchase so we can evaluate your concerns.
• Refunds will only be considered in exceptional circumstances at our sole discretion.

Terms & Conditions

Service Agreement
By purchasing our services, you agree to participate in the program in accordance with the guidelines and policies outlined herein.

Access and Expiration
Access to digital programs and app subscriptions is limited to the term specified at purchase (typically one year). Sessions must be used within the valid timeframe or they will expire.

Confidentiality
All personal information and session content are confidential and will not be shared without your consent, except as required by law.

Health Disclaimer
Our services are not intended to replace professional medical advice, diagnosis, or treatment. Always consult your healthcare provider with any health-related questions.

Cancellation and Rescheduling
Please provide at least 24 hours’ notice for cancellations or rescheduling of sessions. Late cancellations or missed appointments may result in forfeiture of the session.

Limitation of Liability
We are not liable for any damages arising from use of our products or services. Use at your own risk.

Changes to Terms
We reserve the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of any changes.